Technology,
Made Human.
Concierge IT support for small businesses and individuals - delivered with patience, clear, jargon-free language, and a personal touch you won't find anywhere else.
Two Ways I Can Help
Whether you run a small business or just need someone patient to walk you through a tech problem, there's a plan built exactly for you.
Managed IT Support
as a Service
Stop worrying about tech problems eating into your workday. For a predictable flat monthly fee, I handle everything - from keeping your computers running smoothly to being there when something goes wrong. One call, one person, no runaround.
- Proactive monitoring & maintenance
- Unlimited support calls & remote help
- Hardware troubleshooting
- Security updates & virus removal
- Printer, network & peripheral setup
- New device setup & data migration
Concierge IT
Support
Technology should work for you, not frustrate you. I specialize in helping seniors and those who aren't “tech people” - especially people who just need someone patient, friendly, and able to explain things in plain English, without judgment.
- Computer slow-downs & performance fixes
- Virus, malware & security cleanup
- Email, printing & Wi-Fi troubleshooting
- iPhone, Android & tablet setup/support
- TV, streaming & smart home setup
- Data backup & recovery
What Clients Say
Real 5-star reviews from Google.
“I reached out to John at JW Consulting for advice on making my home a smart home. John was able to ask the questions I hadn't thought of and gave me clear and easy to understand options. Once everything was setup and we were living with all of our new smart tech, John was happy to make adjustments so that everything was perfect for us. Super nice guy and easy to talk to. Prices were fair too.”
“JW Consulting Services has been handling our IT work for many years. He does an exceptional job, and available whenever we need help. Very reliable and smooth service. Highly recommend!”
“Definitely knows the ins & outs of computing & all it entails. I feel confident that I'm in excellent hands, which is critical for my business. The important thing for me is his ability to listen to my description of an issue & find answers so quickly! Amazing guy!”
“Very knowledgeable and savvy advice. John is comfortable with diverse systems like what we have (a mix of Windows desktops and laptops, iPads, iPhones, and Chrome computers). Great support, delivered in a timely manner.”
“Unlike most IT pros,
I'm a people person.”
I started in tech because I love solving problems - but I stayed because I love helping people. From seniors learning a new laptop to small business owners who just need their computers to work, every client gets the same thing: honest, patient, personal service.
A People Person, Not Just a Tech Person
Most IT pros speak in jargon and make you feel like the problem. I genuinely enjoy explaining things clearly and making sure you feel confident - not rushed or talked down to.
One Person, Full Accountability
When you call, you reach me - not a help desk queue. I know your setup, I remember your history, and I take ownership of every issue until it's fully resolved.
Responsive and Reliable
Your time matters. I respond quickly, show up when I say I will, and don't leave you waiting days for a simple fix.
What I Work On
From the computer on your desk to the thermostat on your wall - if it's connected and it's giving you trouble, chances are I can fix it.
Simple, Honest Pricing
Straightforward hourly rates for individuals. Business clients, reach out for a custom quote.
Not sure which option is right for you? Reach out - I'm happy to talk it through.
Pricing tailored to your business size
- Unlimited remote & phone support
- Proactive maintenance & updates
- On-site visits as needed
- Hardware setup & configuration
- Virus & security protection
- Dedicated point of contact - call me directly
No retainer required
- One-time or ongoing help, your choice
- Remote or on-site visits
- Patient, jargon-free explanations
- Seniors and non-tech users welcome
- Cell phones, smart home & more
- No appointment too small
Ready to stop fighting
with your technology?
Call or email - I typically respond within a few hours.