Patient Tech Help
for Seniors.
When your computer, email, or Wi-Fi stops working right, you don't need a lesson - you need someone who will actually fix it, explain what happened, and never make you feel rushed or judged.
Common Problems I Help With
None of these mean you did something wrong. They're the most common reasons people call me every week.
When something's actually
broken, you need IT support
- not a tutor.
Hacked email, viruses, dead Wi-Fi - these aren't things a coaching session solves. I'm a full-service technician who happens to specialize in working with seniors, not a device tutor with a limited toolbox.
Real fixes, not just lessons
Some local services only coach you on how to use a device and turn away hardware issues, viruses, or Windows PCs. I handle all of it - and I’m happy to explain what happened once it’s fixed.
One person, every time
You call, you reach me directly - not a help desk queue or a different technician each visit. I remember your setup and your history.
No jargon, no judgment
There’s no such thing as a silly question. I explain things in plain English and never rush you through a fix you don’t understand yet.
Simple, Honest Pricing
One straightforward hourly rate. No subscriptions, no hidden fees, no surprise charges on the bill.
No subscription or retainer required
- In-home or remote visits, your choice
- A clear estimate before I start - no surprises
- One-time help or ongoing support, no retainer
- Every device: computers, phones, tablets, Wi-Fi, printers
Not sure if it's worth a call? Reach out and describe the problem - I'll give you an honest answer.
What Clients Say
“I reached out to John at JW Consulting for advice on making my home a smart home. John was able to ask the questions I hadn't thought of and gave me clear and easy to understand options. Once everything was setup and we were living with all of our new smart tech, John was happy to make adjustments so that everything was perfect for us. Super nice guy and easy to talk to. Prices were fair too.”
“Everything was handled with care and attention to detail. A+ service all around!”
“Very knowledgeable and savvy advice. John is comfortable with diverse systems like what we have (a mix of Windows desktops and laptops, iPads, iPhones, and Chrome computers). Great support, delivered in a timely manner.”
Helpful Reading, No Jargon
Free tips on staying safe online, keeping your computer running well, and getting the most out of your devices.
5 Ways to Spot a Tech Support Scam Before It Costs You
Pop-ups that lock your screen, callers claiming to be from Microsoft, emails demanding you 'verify' your account - here's how to tell the difference between a real problem and someone trying to take your money.
Read More Computer CareWhy Your Computer Feels Slower Every Year (and What Actually Helps)
It's not your imagination, and it's usually not your fault. Here's what really causes a computer to slow down over time, and which fixes are worth doing versus which ones are just a waste of your money.
Read More Staying ConnectedVideo Calls Made Simple: How to See Your Grandkids Without the Headache
FaceTime, Zoom, Google Meet, WhatsApp - there are a lot of ways to make a video call, and picking the wrong one is the most common reason it doesn't work smoothly. Here's how to choose one and set it up once, so it just works from then on.
Read MoreLet's get your technology
working for you again.
Call or email - I typically respond within a few hours.